Software Development Engineer, Customer Engagement Technology

Amazon's Customer Engagement Technologies (CET) department is seeking a Software Development Engineer to join their innovative team. This role is part of a multi-year, large-scale enterprise software program focused on next-generation contact routing for Amazon Customer Service. The position offers an opportunity to work with cutting-edge technologies, including machine learning and Generative AI, to create seamless customer support experiences.

The CET team's mission is to create Earth's best customer service solutions through automation and efficient issue resolution. As a key member of the team, you'll collaborate with senior engineers and cross-functional stakeholders to develop and enhance customer service technologies. You'll work on various aspects of the platform, from landing pages to chat features and voice capabilities.

The role combines technical expertise with business acumen, requiring both strong development skills and the ability to influence product vision. You'll be working in an environment that values innovation, customer obsession, and technical excellence. The position offers comprehensive benefits, professional growth opportunities, and the chance to make a significant impact on Amazon's global customer service operations.

This is an excellent opportunity for experienced developers who are passionate about creating customer-centric solutions and want to work with a leader in both e-commerce and customer service. You'll be part of a team that leverages big data, robust architecture, and world-class UX to drive insights and solutions through various applications.