Software Development Engineer, Customer Engagement Technology

Amazon's Customer Engagement Technology (CET) department is seeking a Software Development Engineer to join their innovative team. This role is part of a multi-year, large-scale enterprise software program focused on enhancing customer service operations through Self-Service and Automation features. The position offers an opportunity to work with cutting-edge technologies, including Generative AI and machine learning systems, to revolutionize customer service experiences.

As an SDE in the CET team, you'll be instrumental in developing services that power customer service landing pages, chat features, and voice capabilities. You'll collaborate with senior engineers and cross-functional teams to design and implement robust systems that ensure seamless customer support experiences globally. The role involves working with next-generation engineering systems and contributing to the team's mission of creating Earth's best customer service solutions.

The position offers competitive compensation ranging from $129,300 to $223,600 based on location and experience, plus comprehensive benefits including medical, dental, vision coverage, 401(k), and parental leave options. You'll be part of a team that values innovation, customer obsession, and technical excellence, working in either Austin, TX or Seattle, WA.

This is an excellent opportunity for experienced developers who want to make a significant impact on customer service technology at a global scale. The role combines technical challenges with business impact, offering the chance to work with senior leaders and shape the future of customer service automation through advanced technologies like GenAI and machine learning systems.