Software Development Engineer, Customer Engagement Technology

Amazon's Customer Engagement Technologies (CET) department is seeking a Software Development Engineer to join their innovative team. This role focuses on building and implementing next-generation contact center systems leveraging Generative AI and Machine Learning technologies. As part of one of the world's largest customer service organizations, you'll work on projects with strategic significance and high exposure.

The position involves collaborating with cross-functional teams to develop scalable solutions that enhance customer service operations through self-service and automation features, CRM systems, and contact center infrastructure. You'll be working in an agile environment, using SCRUM and test-driven development methodologies to deliver high-quality software.

The ideal candidate will have strong software development experience, with expertise in designing and architecting scalable systems. You'll be responsible for translating business requirements into technical specifications, conducting code reviews, and driving technical decisions while working closely with Product, UX, and Operations partners.

This is an excellent opportunity to join Amazon's customer-obsessed culture and contribute to creating earth's best customer service solutions. The role offers competitive compensation ranging from $129,300 to $223,600 based on location and experience, plus comprehensive benefits including medical coverage, financial benefits, and equity compensation.

Working at Amazon means being part of a diverse and inclusive workplace that empowers employees to deliver the best results for customers. The CET team's mission focuses on leveraging automation and generative AI to help customers resolve issues quickly and efficiently, making this an exciting opportunity for those passionate about innovative technology and customer service excellence.