Software Development Engineer, Customer Engagement Technology

Amazon's Customer Engagement Technology (CET) department is seeking a Software Development Engineer to join their innovative team. This role is part of a multi-year, large-scale enterprise software program focused on next-generation contact routing systems.

The position sits within CET's Contact Center Management Systems team, responsible for managing all customer contacts and ensuring effective issue resolution. The team works on improving customer access points, optimizing contact experiences, and maintaining CS contact center configurations.

As an SDE, you'll be instrumental in implementing and delivering contact center systems leveraging Generative AI and Machine Learning for improved routing. You'll collaborate with cross-disciplinary teams to design and build innovative technologies in a distributed computing environment.

Key responsibilities include:

• Owning implementation of AI-powered contact center systems
• Designing solutions for broadly defined problems
• Working in an agile environment
• Participating in on-call rotations
• Conducting peer code reviews

Amazon offers comprehensive benefits including:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave
• Paid Time Off
• Competitive base salary range: $114,800 - $191,800/year
• Additional compensation including equity and sign-on payments

The ideal candidate will have strong software development experience, architecture design knowledge, and a passion for customer service technology. This role offers the opportunity to make a significant impact on Amazon's customer service infrastructure while working with cutting-edge technologies.

Join a team that's revolutionizing customer service technology and help shape the future of customer engagement at one of the world's most customer-centric companies.