Software Development Engineer, Customer Engagement Technology

Amazon.com, recognized as #1 in Customer Service globally, is seeking a Software Development Engineer to join their Customer Engagement Technologies (CET) department. This role is part of a transformative initiative to define the next generation of contact routing for Amazon Customer Service.

The CET department is responsible for enhancing customer service operations through Self-Service and Automation features, Customer Relationship Management (CRM), contact center infrastructure, and various client applications. As an SDE, you'll be working on a multi-year, large-scale enterprise software program focused on providing seamless customer support experiences.

You'll collaborate with senior engineers to develop innovative services that enable business units to launch customer service features including landing pages, chat capabilities, and voice functionalities. The role involves leveraging cutting-edge technologies including machine learning systems and Generative AI (GenAI) to deliver unparalleled customer service experiences.

Key aspects of the role include:

• Leading global service expansion
• Implementing instrumentation for metric monitoring
• Working closely with business partners to shape product vision
• Applying development methodologies like SCRUM and test-driven development
• Delivering projects within specified constraints

The position offers comprehensive benefits including medical, dental, and vision coverage, parental leave, PTO, and a 401(k) plan. You'll be joining a team dedicated to creating Earth's best customer service solutions through automation and innovative technology.

This is an excellent opportunity for a skilled developer who wants to make a significant impact on customer service technology at a global scale. Amazon values diverse backgrounds and experiences, making this an inclusive environment for growth and innovation.