Software Development Engineer, Customer Engagement Technology

World's leading e-commerce and technology company, recognized as #1 in Customer Service in the US and abroad.
$129,300 - $223,600
Backend
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS · AI
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Description For Software Development Engineer, Customer Engagement Technology

Amazon's Customer Engagement Technology (CET) department is seeking a Software Development Engineer to join their innovative team. This role is part of a multi-year, large-scale enterprise software program focused on revolutionizing customer service technology.

The position sits within the Contact Center Management Systems team, responsible for managing every customer contact and ensuring optimal resolution paths through either self-service options or connection with customer service associates. The team's mission is to reduce customer effort by improving service accessibility and creating efficient contact experiences.

As an SDE, you'll work with cutting-edge technologies, including Generative AI and Machine Learning, to build and maintain next-generation routing systems. You'll be responsible for implementing contact center systems that preserve customer journey data and improve service delivery. The role offers the opportunity to work with experienced cross-disciplinary teams and contribute to fundamental industry changes.

The ideal candidate will have strong software development experience and architecture design skills. You'll work in an agile environment, participate in code reviews, and be part of an on-call rotation to support team services. This is an excellent opportunity for someone passionate about customer service technology and interested in working with big data and innovative solutions.

Amazon offers competitive compensation, including a base salary range of $129,300 to $223,600 depending on location, plus equity and comprehensive benefits. The company values diversity and inclusion, welcoming candidates from all backgrounds who want to make an impact on a global scale.

This role offers the chance to work with one of the world's most customer-centric companies, contributing to systems that millions of customers interact with daily. You'll be part of a team that's defining the future of customer service technology while enjoying the benefits and growth opportunities that come with working at Amazon.

Last updated 3 months ago

Responsibilities For Software Development Engineer, Customer Engagement Technology

  • Own the implementation and delivery of contact center systems built on next-generation routing system
  • Leverage Generative AI and Machine Learning for improved intents and routing signals
  • Collaborate with cross-disciplinary teams to design and bring innovative products to market
  • Design and build technologies in a large distributed computing environment
  • Work in an agile environment to deliver high-quality software
  • Participate in on-call rotation to support team services
  • Conduct peer code reviews

Requirements For Software Development Engineer, Customer Engagement Technology

Java
Python
  • 3+ years of non-internship professional software development experience
  • 2+ years of non-internship design or architecture experience
  • Experience programming with at least one software programming language
  • Experience with design patterns, reliability and scaling of new and existing systems

Benefits For Software Development Engineer, Customer Engagement Technology

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
  • Medical, Dental, and Vision Coverage
  • Maternity and Parental Leave Options
  • Paid Time Off (PTO)
  • 401(k) Plan

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