Software Development Engineer, Customer Engagement Technology

Amazon's Customer Engagement Technology (CET) team is at the forefront of transforming customer service through advanced AI and Large Language Models (LLM). This role focuses on building and maintaining conversational AI systems that enhance customer service experiences at a global scale.

As a Software Development Engineer in the CET team, you'll work on developing multi-modal, multi-turn dialogue systems that handle customer issues across multiple languages. You'll be responsible for creating and maintaining the inference infrastructure for Amazon's AI-powered customer service chatbots, implementing deployment pipelines, and designing ML inference services that orchestrate multiple models.

The role combines cutting-edge AI technology with practical customer service solutions, requiring expertise in LLM domain, model compression techniques, and efficient serving strategies. You'll work on systems that adapt to changing company policies and automate solutions to customer problems through API integration.

Working at Amazon means joining a team driven by innovation and customer obsession. You'll collaborate with Product Managers, UX designers, and Applied Scientists to deliver high-quality conversational AI experiences. The position offers competitive compensation ranging from $129,300 to $223,600 based on location and experience, along with comprehensive benefits including medical coverage, 401(k), and parental leave.

This is an excellent opportunity for someone passionate about applying machine learning to solve real-world customer service challenges at scale. You'll be part of a team that's pushing the boundaries of AI technology while maintaining a focus on practical, customer-centric solutions. The role offers significant growth potential and the chance to impact millions of customer interactions globally.