Software Development Engineer, Customer Engagement Technology

World's leading e-commerce and technology company, recognized as #1 in Customer Service
$129,300 - $223,600
Backend
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS · AI

Description For Software Development Engineer, Customer Engagement Technology

Amazon's Customer Engagement Technology (CET) department is seeking a Software Development Engineer to join their innovative team. This role is part of a multi-year, large-scale enterprise software program focused on enhancing customer service operations. As part of CET, you'll work on developing self-service and automation features, leveraging cutting-edge technologies including Generative AI and machine learning systems. The position offers an opportunity to shape the next generation of customer experience for Amazon Customer Service globally.

The role involves collaborating with senior engineers and cross-functional teams to design and implement robust services that power customer service features including landing pages, chat capabilities, and voice interactions. You'll be responsible for leading global service expansion, ensuring high-quality outcomes through proper instrumentation and monitoring. The position requires strong technical skills and the ability to work closely with business partners to influence product vision and design scalable systems.

Amazon offers comprehensive benefits including medical, dental, and vision coverage, parental leave options, and a 401(k) plan. The compensation is competitive, ranging from $129,300 to $223,600 based on location and experience. This is an excellent opportunity for engineers passionate about creating innovative solutions that directly impact millions of customers while working at one of the world's most customer-centric companies.

The CET team's mission is to create Earth's best customer service solutions through automation and self-service capabilities. You'll be working with GenAI and other advanced technologies to develop solutions that help customers resolve their issues quickly and efficiently. The role offers significant growth potential and the chance to make a meaningful impact on Amazon's global customer service infrastructure.

Last updated 3 months ago

Responsibilities For Software Development Engineer, Customer Engagement Technology

  • Collaborate with senior software engineers to enhance technology and design
  • Develop services for Customer Service Landing Pages, Chat features, Voice capabilities, and Help product features
  • Lead global expansion of services and implement instrumentation for metric monitoring
  • Deliver customer service experiences using engineering systems, machine learning, and Generative AI
  • Work with business partners and leadership to shape product vision
  • Employ development methodologies like SCRUM and test-driven development
  • Deliver projects based on realistic timelines and resource constraints

Requirements For Software Development Engineer, Customer Engagement Technology

Java
Python
  • 3+ years of non-internship professional software development experience
  • 2+ years of non-internship design or architecture experience
  • Experience programming with at least one software programming language

Benefits For Software Development Engineer, Customer Engagement Technology

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
  • Medical, Dental, and Vision Coverage
  • Maternity and Parental Leave Options
  • Paid Time Off (PTO)
  • 401(k) Plan

Interested in this job?

Jobs Related To Amazon Software Development Engineer, Customer Engagement Technology

Support Engineer IV, Amazon Publisher Monetization (APM)

Support Engineer position at Amazon Publisher Monetization team focusing on ad tech troubleshooting, system optimization, and customer issue resolution.

Software Development Engineer II, Measurement Products-Advertiser Brand benchmarks and Cross-Channel measurement (ABC)

Build innovative measurement products at Amazon using AWS and big data technologies to help brands grow their presence on the platform.

Software Development Engineer | Amazon Delivery Experience (DEX), DEX AI Regionalization Engineering

Backend Software Engineer role at Amazon's DEX team, focusing on ML-based delivery experience solutions with competitive compensation between $129,300-$223,600.

Support Engineer II, Relay Product Excellence Fixed

Support Engineer II role at Amazon's Transportation Financial Systems team, building and maintaining large-scale FinTech applications for transportation logistics.

Software Development Engineer, Amazon Robotics RST

Software Development Engineer position at Amazon Robotics developing full-stack systems for robotic storage technologies using AWS.