Software Development Engineer, Customer Engagement Technology

Amazon's Customer Engagement Technology (CET) department is seeking a Software Development Engineer to join their innovative team. This role is part of a multi-year, large-scale enterprise software program focused on enhancing customer service operations. As part of CET, you'll work on developing self-service and automation features, leveraging cutting-edge technologies including Generative AI and machine learning systems. The position offers an opportunity to shape the next generation of customer experience for Amazon Customer Service globally.

The role involves collaborating with senior engineers and cross-functional teams to design and implement robust services that power customer service features including landing pages, chat capabilities, and voice interactions. You'll be responsible for leading global service expansion, ensuring high-quality outcomes through proper instrumentation and monitoring. The position requires strong technical skills and the ability to work closely with business partners to influence product vision and design scalable systems.

Amazon offers comprehensive benefits including medical, dental, and vision coverage, parental leave options, and a 401(k) plan. The compensation is competitive, ranging from $129,300 to $223,600 based on location and experience. This is an excellent opportunity for engineers passionate about creating innovative solutions that directly impact millions of customers while working at one of the world's most customer-centric companies.

The CET team's mission is to create Earth's best customer service solutions through automation and self-service capabilities. You'll be working with GenAI and other advanced technologies to develop solutions that help customers resolve their issues quickly and efficiently. The role offers significant growth potential and the chance to make a meaningful impact on Amazon's global customer service infrastructure.