Software Development Engineer, Customer Engagement Technology

Amazon's Customer Engagement Technology (CET) team is at the forefront of transforming customer service through AI and Large Language Models (LLM). We're seeking a talented Software Development Engineer to join our innovative team focused on building conversational AI systems that enhance customer experience at global scale.

The role involves developing sophisticated multi-modal, multi-turn dialogue systems that handle customer issues across multiple languages. You'll work on cutting-edge technology that combines LLMs with practical customer service applications, building systems that can adapt to changing policies and automate customer problem resolution.

As a key member of the team, you'll be responsible for creating and maintaining the inference infrastructure that powers our AI chatbots, implementing deployment pipelines, and designing ML inference services that orchestrate multiple models. You'll work on systems that handle everything from issue prediction to response generation, ensuring our AI provides coherent and contextual responses to customers.

The position offers competitive compensation ranging from $129,300 to $223,600 based on location and experience, plus comprehensive benefits including medical, dental, vision coverage, 401(k), and parental leave options. You'll be part of a collaborative environment where you'll work alongside product managers, UX designers, and applied scientists to push the boundaries of what's possible in customer service technology.

This is an excellent opportunity for someone passionate about applying machine learning to real-world problems, with a focus on building scalable, production-ready systems that directly impact millions of customers. If you're excited about working with cutting-edge AI technology and want to make a significant impact on how Amazon serves its customers, this role offers the perfect platform to achieve those goals.