Software Development Engineer, Customer Engagement Technology

Amazon's Customer Engagement Technologies (CET) department is seeking a Software Development Engineer to join their innovative team. This role is part of a multi-year, large-scale enterprise software program focused on next-generation contact routing for Amazon Customer Service. The CET team's mission is to create Earth's best customer service solutions through automation and efficient issue resolution.

As an SDE in the CET team, you'll work on developing cutting-edge services that power customer service operations through Self-Service and Automation features, CRM systems, and contact center infrastructure. You'll collaborate with senior engineers and cross-functional teams to design and implement robust solutions that leverage machine learning and Generative AI technologies.

The role offers an opportunity to make a significant impact on Amazon's customer service technology stack, working with state-of-the-art tools and technologies. You'll be instrumental in shaping the future of customer service automation while ensuring high-quality outcomes and seamless customer experiences.

This position is ideal for someone passionate about large-scale systems, customer experience, and innovative technologies. You'll be part of a team that values diverse perspectives and backgrounds, working in an environment that encourages growth and innovation. With Amazon's comprehensive benefits package and strong focus on career development, this role offers both professional growth and personal stability.