Software Development Engineer, Customer Engagement Technology

Amazon's Customer Engagement Technology (CET) team is at the forefront of transforming customer service through advanced AI and Large Language Models (LLM). This role focuses on building and maintaining cutting-edge conversational AI systems that enhance customer service at a global scale.

As a Software Development Engineer in the CET team, you'll work on developing multi-modal, multi-turn dialogue systems that handle customer issues across multiple languages. You'll be responsible for creating and maintaining the inference infrastructure for Amazon's AI-powered customer service chatbots, implementing sophisticated deployment pipelines, and designing ML inference services that orchestrate multiple models.

The role combines technical expertise in machine learning, particularly LLMs, with practical software engineering skills. You'll work on integrating retrieval-augmented generation systems, enhancing observability mechanisms, and maintaining dialogue states for continuous improvement. The position offers the opportunity to collaborate with cross-functional teams including Product Managers, UX designers, and Applied Scientists.

Amazon offers a comprehensive benefits package including medical, dental, and vision coverage, parental leave options, and a 401(k) plan. The company values diversity and inclusion, considering candidates from all backgrounds. The compensation is competitive, ranging from $129,300 to $223,600 based on location and experience.

This is an excellent opportunity for engineers passionate about applying cutting-edge AI technology to solve real-world customer service challenges at scale. You'll be part of a team that's pushing the boundaries of what's possible in conversational AI while directly impacting millions of customer interactions globally.