Software Development Engineer, Customer Engagement Technology

Amazon's Customer Engagement Technology (CET) department is seeking a Software Development Engineer to join their innovative team. This role is part of a multi-year, large-scale enterprise software program focused on enhancing customer service operations through Self-Service and Automation features. The position offers an opportunity to work with cutting-edge technologies, including machine learning and Generative AI, to revolutionize customer service experiences.

As an SDE in the CET team, you'll be instrumental in developing and implementing solutions that define the next generation of customer experience for Amazon Customer Service. You'll work on creating seamless customer support experiences globally, ensuring first-interaction issue resolution. The role involves collaboration with senior engineers, business partners, and leadership to shape product vision and design robust systems.

The position offers competitive compensation ranging from $129,300 to $223,600 based on location and experience, plus comprehensive benefits including medical, dental, vision coverage, 401(k), and parental leave. You'll be part of a team dedicated to creating Earth's best customer service solutions through automation and innovative technology.

This is an excellent opportunity for engineers passionate about customer service technology, AI implementation, and large-scale system development. The role combines technical expertise with business impact, offering the chance to influence the future of customer service technology at one of the world's leading companies.