Software Development Engineer, Customer Engagement Technology

Amazon's Customer Engagement Technologies (CET) department is seeking a Software Development Engineer to join their innovative team. This role is part of a multi-year, large-scale enterprise software program focused on next-generation contact routing for Amazon Customer Service. The position involves working with cutting-edge technologies including Generative AI and Machine Learning to improve customer service operations.

As an SDE in CET, you'll be responsible for implementing and delivering contact center systems that ensure seamless customer support experiences. You'll work in one of the world's largest customer service organizations, collaborating with experienced cross-disciplinary teams to develop innovative solutions. The role requires strong technical skills in distributed computing and software architecture.

The team is specifically focused on CS routing, handling every customer contact to ensure efficient connection with appropriate customer service associates. You'll be working on reducing customer effort by improving entry point discoverability and creating effective contact experiences that preserve customer journey information across automated and human support channels.

Amazon offers competitive compensation ranging from $129,300 to $223,600 based on location, plus equity and comprehensive benefits including medical, dental, vision coverage, 401(k), and parental leave. The company values diversity and inclusion, welcoming candidates from all backgrounds who are passionate about making a global impact.

This is an excellent opportunity for experienced developers who want to work on large-scale systems that directly impact millions of customers' experiences while being part of a team that's defining the future of customer service technology.