Software Development Engineer, Customer Engagement Technology

World's largest e-commerce company recognized as number one in customer service in the US and abroad.
$129,300 - $223,600
Backend
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS · AI

Description For Software Development Engineer, Customer Engagement Technology

Amazon's Customer Engagement Technologies (CET) department is seeking a Software Development Engineer to join their innovative team. This role is part of a multi-year, large-scale enterprise software program focused on next-generation contact routing for Amazon Customer Service. The position involves working with cutting-edge technologies including Generative AI and Machine Learning to improve customer service operations.

The role sits within CET's CS routing team, responsible for ensuring every customer contact is efficiently handled and connected to the right customer service associate. You'll be working on improving customer entry points, creating seamless contact experiences, and developing foundational technologies to capture and persist routing signals.

As an SDE, you'll collaborate with experienced Amazonians across disciplines to design and implement innovative solutions in a large distributed computing environment. The role offers the opportunity to work with one of the world's largest customer service organizations, focusing on reducing customer effort and improving first-contact resolution rates.

The position comes with comprehensive benefits including medical, dental, and vision coverage, parental leave options, PTO, and a 401(k) plan. The compensation is competitive, ranging from $129,300 to $223,600 per year, depending on location and experience.

This is an excellent opportunity for a skilled developer who wants to make a significant impact on customer service technology at a global scale. You'll be working in an agile environment, participating in code reviews, and taking part in on-call rotations to support team services. The role requires strong technical skills, experience with software architecture, and a passion for delivering high-quality solutions that enhance customer experience.

Last updated 4 minutes ago

Responsibilities For Software Development Engineer, Customer Engagement Technology

  • Implement and deliver contact center systems built on next-generation routing system
  • Work with Generative AI and Machine Learning for improved intents and routing signals
  • Collaborate with cross-disciplinary teams to conceive, design, and bring innovative products to market
  • Design and build technologies in a large distributed computing environment
  • Work in an agile environment to deliver high-quality software
  • Participate in on-call rotation to support team services
  • Conduct peer code reviews

Requirements For Software Development Engineer, Customer Engagement Technology

Java
Python
  • 3+ years of non-internship professional software development experience
  • 2+ years of non-internship design or architecture experience
  • Experience programming with at least one software programming language

Benefits For Software Development Engineer, Customer Engagement Technology

Medical Insurance
Dental Insurance
Vision Insurance
Parental Leave
401k
  • Medical, Dental, and Vision Coverage
  • Maternity and Parental Leave Options
  • Paid Time Off (PTO)
  • 401(k) Plan

Interested in this job?

Jobs Related To Amazon Software Development Engineer, Customer Engagement Technology

Software Support Engineer, Devices Support Engineering team

Software Support Engineer role at Amazon's Device Support Engineering team, providing technical support and solutions for Amazon's device ecosystem.

Software Dev Engineer, Core Network

Software Dev Engineer role at AWS Core Network team, building and maintaining large-scale network infrastructure and SDN solutions.

Software Development Engineer II, Project Rembrandt

Amazon seeks a Software Development Engineer II to innovate supply chain capabilities, design scalable solutions, and enhance merchant services worldwide.

Software Development Engineer II - AWS Networking Application, SIDR

AWS Software Development Engineer II position focusing on network control plane software and SDN solutions.

Software Development Engineer, Customer Engagement Technology

Software Development Engineer role at Amazon's CET department, focusing on next-gen customer service routing systems using AI and ML technologies.