Amazon's Customer Engagement Technologies (CET) department is seeking a Software Development Engineer to join their innovative team. This role is part of a multi-year, large-scale enterprise software program focused on next-generation contact routing for Amazon Customer Service. The position involves working with cutting-edge technologies including Generative AI and Machine Learning to improve customer service operations.
The role sits within CET's CS routing team, responsible for ensuring every customer contact is efficiently handled and connected to the right customer service associate. You'll be working on improving customer entry points, creating seamless contact experiences, and developing foundational technologies to capture and persist routing signals.
As an SDE, you'll collaborate with experienced Amazonians across disciplines to design and implement innovative solutions in a large distributed computing environment. The role offers the opportunity to work with one of the world's largest customer service organizations, focusing on reducing customer effort and improving first-contact resolution rates.
The position comes with comprehensive benefits including medical, dental, and vision coverage, parental leave options, PTO, and a 401(k) plan. The compensation is competitive, ranging from $129,300 to $223,600 per year, depending on location and experience.
This is an excellent opportunity for a skilled developer who wants to make a significant impact on customer service technology at a global scale. You'll be working in an agile environment, participating in code reviews, and taking part in on-call rotations to support team services. The role requires strong technical skills, experience with software architecture, and a passion for delivering high-quality solutions that enhance customer experience.