Software Development Engineer, Customer Engagement Technology

Amazon's Customer Engagement Technology (CET) team is at the forefront of transforming customer service through AI and Large Language Models (LLM). We're building sophisticated conversational AI systems that handle customer issues at scale across multiple languages. The role focuses on developing and maintaining inference infrastructure for customer service chatbots, leveraging cutting-edge LLM technology.

As a Senior Software Engineer, you'll be responsible for building robust deployment pipelines, implementing ML inference services, and creating systems that combine multiple models for coherent, contextual responses. You'll work with retrieval-augmented generation (RAG) systems and ensure high performance in production environments.

The team operates at the intersection of customer service and advanced AI technology, creating solutions that enhance both customer experience and associate productivity. We use machine learning for response recommendation, conversation summarization, and machine translation to break down language barriers.

This is an opportunity to work with a talented team of scientists and engineers, pushing the boundaries of what's possible in conversational AI. You'll collaborate across functions with Product Managers, UX designers, and Applied Scientists to deliver high-quality AI experiences that directly impact millions of customers.

The role offers competitive compensation, comprehensive benefits, and the chance to work on innovative solutions at a global scale. We value diverse perspectives and encourage applications from candidates with unique backgrounds and experiences. Join us in revolutionizing customer service through advanced AI technology.