Software Development Engineer, Customer Engagement Technology
Description For Software Development Engineer, Customer Engagement Technology
Amazon's Customer Engagement Technology (CET) team is at the forefront of transforming customer service through AI and Large Language Models (LLM). We're building sophisticated conversational AI systems that handle customer issues at scale across multiple languages. The role focuses on developing and maintaining inference infrastructure for customer service chatbots, leveraging cutting-edge LLM technology.
As a Senior Software Engineer, you'll be responsible for building robust deployment pipelines, implementing ML inference services, and creating systems that combine multiple models for coherent, contextual responses. You'll work with retrieval-augmented generation (RAG) systems and ensure high performance in production environments.
The team operates at the intersection of customer service and advanced AI technology, creating solutions that enhance both customer experience and associate productivity. We use machine learning for response recommendation, conversation summarization, and machine translation to break down language barriers.
This is an opportunity to work with a talented team of scientists and engineers, pushing the boundaries of what's possible in conversational AI. You'll collaborate across functions with Product Managers, UX designers, and Applied Scientists to deliver high-quality AI experiences that directly impact millions of customers.
The role offers competitive compensation, comprehensive benefits, and the chance to work on innovative solutions at a global scale. We value diverse perspectives and encourage applications from candidates with unique backgrounds and experiences. Join us in revolutionizing customer service through advanced AI technology.
Responsibilities For Software Development Engineer, Customer Engagement Technology
- Build and maintain inference infrastructure for conversational AI customer service chatbots
- Develop deployment pipelines for LLM models into production environments
- Design and implement ML inference service for model interaction
- Integrate with cross-team services for retrieval-augmented generation systems
- Enhance observability and logging mechanisms
- Collaborate with Product Managers, UX designers, and Applied Scientists
Requirements For Software Development Engineer, Customer Engagement Technology
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture experience
- Experience programming with at least one software programming language
- Strong understanding of LLM domain
- Experience with model compression techniques, quantization, and efficient serving strategies
- Expertise in designing real-time inference services for large-scale conversational AI systems
Benefits For Software Development Engineer, Customer Engagement Technology
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
