Software Development Engineer, Customer Service

Join Amazon's Device, Digital and Alexa Support (D2AS) technology organization as a Software Development Engineer working on cutting-edge solutions. This role focuses on developing innovative solutions for Amazon's Digital and Device customers, with opportunities to work on groundbreaking Large Language Models (LLMs) and generative AI initiatives.

The position is part of a team that strives to make digital experiences effortless for customers through the D2AS organization. You'll be working on both front-end and back-end services that scale to meet customer needs, tackling algorithmically complex challenges. The team combines strategic thinking, technology expertise, and customer experience best practices to deliver seamless support experiences across Amazon's digital products.

As an SDE, you'll be responsible for designing highly distributed systems that scale and building for the future. The role offers the chance to work with cutting-edge technologies while collaborating with engineering, science, and product teams in an innovative learning environment. Decisions are data-driven, and the focus is on eliminating customer effort through strategic support solutions.

The compensation is competitive, ranging from $129,300 to $223,600 per year based on geographic location, plus additional benefits including medical coverage, 401(k), and parental leave. This is an excellent opportunity for engineers passionate about creating impact at scale while working with the latest technologies in AI and customer service solutions.

The ideal candidate will have strong software development experience, system design capabilities, and a track record of delivering scalable solutions. You'll be part of a team that values collaboration, innovation, and customer-centric thinking, working to enhance the overall customer experience across Amazon's digital offerings.