Software Development Engineer, Customer Service

Join Amazon's Device, Digital and Alexa Support (D2AS) technology organization as a Software Development Engineer working on cutting-edge solutions. This role offers an exciting opportunity to work with Large Language Models (LLMs) and generative AI initiatives that are shaping the industry. You'll be part of a team that focuses on developing innovative solutions and designing highly distributed systems that scale to meet customer needs.

The D2AS team is dedicated to making digital experiences effortless for customers by anticipating, evaluating, preventing, and eliminating customer effort. We set the strategy for digital support and accelerate the delivery of seamless support experiences across Amazon's digital products. Our approach combines strategic thinking, technology expertise, and customer experience best practices.

As a Software Development Engineer, you'll tackle algorithmically complex challenges, working on both front-end and back-end services that seamlessly scale to meet customer needs. You'll collaborate with engineering, science, and product teams in an innovative learning environment where decisions are guided by data. The role offers competitive compensation ranging from $129,300 to $223,600 based on location and experience, plus additional benefits including medical coverage, 401(k), and parental leave options.

This is an excellent opportunity for someone who thrives on solving complex problems with simple solutions and wants to make an impact on a global scale. You'll be working with a team that values diverse backgrounds and experiences, focusing on providing the right support at the right time, tailored to each customer's needs.