Software Development Engineer, Customer Service

Join Amazon's Device, Digital and Alexa Support (D2AS) technology organization as a Software Development Engineer on their cutting-edge engineering team. This role offers an exciting opportunity to work on groundbreaking Large Language Models (LLMs) and generative AI initiatives that are shaping the industry. As part of the D2AS team, you'll focus on making digital experiences effortless for customers by developing innovative solutions and designing highly distributed systems that scale.

The position involves working on both front-end and back-end services that seamlessly scale to meet customer needs. You'll be tackling algorithmically complex challenges while collaborating with engineering, science, and product teams in an innovative learning environment. The team's decisions are data-driven, and they strive to anticipate, evaluate, prevent, and eliminate any effort required from customers.

D2AS sets the strategy for digital support and accelerates the delivery of seamless support experiences across Amazon's digital products. The team combines strategic thinking, technology expertise, and customer experience best practices to ensure customers can easily get the most value from Amazon's digital offerings. By focusing on providing the right support at the right time and eliminating friction, they enhance the overall customer experience.

The role offers competitive compensation based on geographic location, ranging from $129,300 to $223,600 per year, plus additional benefits including medical, dental, and vision coverage, parental leave options, PTO, and a 401(k) plan. Amazon values diversity and inclusion, welcoming candidates with unique backgrounds and experiences who are passionate about making an impact on a global scale.