Software Development Engineer, Customer Service

Global technology company leading in e-commerce, cloud computing, digital streaming, and artificial intelligence.
$129,300 - $223,600
Backend
Mid-Level Software Engineer
Hybrid
5,000+ Employees
3+ years of experience
AI · Enterprise SaaS

Description For Software Development Engineer, Customer Service

Join Amazon's Device, Digital and Alexa Support (D2AS) technology organization as a Software Development Engineer working on cutting-edge solutions. This role focuses on developing innovative solutions for Amazon's Digital and Device customers, with opportunities to work on groundbreaking Large Language Models (LLMs) and generative AI initiatives.

The position involves building highly distributed systems that scale effectively while solving complex problems with simple solutions. You'll be working on both front-end and back-end services that seamlessly scale to meet customer needs. The D2AS team strives to make digital experiences effortless for customers by anticipating, evaluating, preventing, and eliminating any required customer effort.

As part of the team, you'll collaborate with engineering, science, and product teams in an innovative learning environment where decisions are data-driven. The role offers the chance to work on technology that impacts millions of customers globally, combining strategic thinking with technical expertise to enhance customer experience.

The compensation is competitive and varies by location, ranging from $129,300 to $223,600 per year, plus additional benefits including medical coverage, 401(k), and parental leave. This is an excellent opportunity for engineers passionate about creating impact at scale while working with cutting-edge technologies in AI and customer service solutions.

The ideal candidate will have strong software development experience, system design capabilities, and a track record of delivering scalable solutions. You'll be part of a team that focuses on providing the right support at the right time, tailored to each customer's needs, while working on innovative technologies that shape the future of customer service.

Last updated a few seconds ago

Responsibilities For Software Development Engineer, Customer Service

  • Solve complex problems by applying appropriate technologies and best practices
  • Collaborate with the team to invent, design, and build stable, high-performing, and scalable software solutions
  • Make judicious trade-offs, reuse existing components where feasible, and carefully manage dependencies
  • Provide technical guidance and advise on team's direction
  • Create prototypes to assist in decision-making processes
  • Foster cross-team collaboration

Requirements For Software Development Engineer, Customer Service

Java
Python
  • 3+ years of non-internship professional software development experience
  • 2+ years of non-internship design or architecture experience
  • Experience programming with at least one software programming language
  • Experience with design patterns, reliability and scaling of systems

Benefits For Software Development Engineer, Customer Service

Medical Insurance
Dental Insurance
Vision Insurance
Parental Leave
401k
  • Medical, Dental, and Vision Coverage
  • Maternity and Parental Leave Options
  • Paid Time Off (PTO)
  • 401(k) Plan

Interested in this job?

Jobs Related To Amazon Software Development Engineer, Customer Service

Software Development Engineer, Customer Service

Software Development Engineer role at Amazon's D2AS team, working on LLMs and AI initiatives to improve customer support experiences.

Software Development Engineer II, Amazon Payment Products Core Services

Amazon Payment Products is hiring an SDE II to build and maintain core payment services, offering competitive compensation and opportunity to work with cutting-edge financial technologies.

Software Development Engineer II, Transactional Data Storage

Software Development Engineer II position at Amazon working on distributed database systems and storage platforms processing billions of transactions daily.

Software Development Engineer, Cross Domain Security, Services, & Engineering - BlackMirror

AWS BlackMirror is seeking a Software Engineer to build cloud-native data solutions and process telemetry data across AWS regions.

Software Development Engineer II, Amazon Payment Products Core Services

Software Development Engineer II position at Amazon Payment Products, focusing on core services development for payment technologies and financial products.