Software Development Engineer, Customer Service

Join Amazon's Device, Digital and Alexa Support (D2AS) technology organization as a Software Development Engineer working on cutting-edge solutions. This role focuses on developing innovative solutions for Amazon's Digital and Device customers, with opportunities to work on groundbreaking Large Language Models (LLMs) and generative AI initiatives.

The position involves building highly distributed systems that scale effectively while solving complex problems with simple solutions. You'll be working on both front-end and back-end services that seamlessly scale to meet customer needs. The D2AS team strives to make digital experiences effortless for customers by anticipating, evaluating, preventing, and eliminating any required customer effort.

As part of the team, you'll collaborate with engineering, science, and product teams in an innovative learning environment where decisions are data-driven. The role offers the chance to work on technology that impacts millions of customers globally, combining strategic thinking with technical expertise to enhance customer experience.

The compensation is competitive and varies by location, ranging from $129,300 to $223,600 per year, plus additional benefits including medical coverage, 401(k), and parental leave. This is an excellent opportunity for engineers passionate about creating impact at scale while working with cutting-edge technologies in AI and customer service solutions.

The ideal candidate will have strong software development experience, system design capabilities, and a track record of delivering scalable solutions. You'll be part of a team that focuses on providing the right support at the right time, tailored to each customer's needs, while working on innovative technologies that shape the future of customer service.