Software Development Engineer II, Amazon Customer Service

Amazon's Customer Service (CS) organization is seeking an experienced Software Development Engineer to join their Product and Tech team. This role sits at the heart of Amazon's mission to be Earth's most customer-centric company. The position offers an exciting opportunity to work on diverse projects ranging from image and media analysis automation to customer communication systems.

As an SDE II in the Amazon Stores Customer Service team, you'll be responsible for driving automation and defect reduction initiatives that directly impact customer experience. You'll work with globally distributed teams, leading technical changes and implementing innovative solutions. The role combines technical leadership with hands-on development, requiring both architectural expertise and coding proficiency.

The position offers unique growth opportunities through exposure to various technical teams worldwide via an away team model. You'll be working on critical customer-facing systems, developing solutions for email, push notifications, and SMS services. The role requires someone who can balance technical excellence with customer obsession, embodying Amazon's leadership principles of bias for action and high standards.

This is an ideal opportunity for an experienced developer looking to make a significant impact at scale, working with one of the world's largest e-commerce platforms. You'll be part of a team that directly influences how millions of customers interact with Amazon's customer service systems, making it a highly visible and impactful role within the organization.