Software Development Engineer II, Amazon IT Contact Experience

Amazon's IT PnD Contact Experience team is seeking talented software developers to shape the future of customer contact experiences. This role offers an exciting opportunity to work on cutting-edge, real-time software solutions that operate on a global scale. You'll be leveraging AWS technologies to build and maintain highly-available, low-latency services that directly impact customer experiences.

The position combines technical excellence with customer-focused innovation, where you'll be part of a small, passionate team dedicated to delighting customers through exceptional software solutions. You'll work on implementing machine learning and predictive analytics for AI Ops, while maintaining high standards for code quality and architectural design.

As a Software Development Engineer II, you'll be at the forefront of pioneering new solutions before they become industry standards. The role offers exposure to the latest AWS technologies and the chance to solve complex problems at scale. You'll be working in an environment that values both technical expertise and creative problem-solving, with opportunities to influence the direction of next-generation contact experience platforms.

The position offers competitive compensation, including a base salary range of $114,800 to $191,800 per year, plus additional benefits and equity opportunities. This is an excellent opportunity for engineers who are passionate about building scalable solutions and want to make a significant impact on customer experience technology.