Software Development Engineer III, Amazon Customer Service

Amazon's Customer Service organization is seeking a Senior Software Development Engineer to join their Product and Tech team. This role focuses on driving automation and defect reduction initiatives to enhance customer experience. The ideal candidate will be highly analytical, team-oriented, and comfortable working with ambiguity. You'll be responsible for leading technical designs, mentoring team members, and building innovative solutions that directly impact Amazon's customers.

As a Senior SDE, you'll work with globally distributed teams, leveraging Amazon and AWS tooling to create scalable solutions. The role demands someone who can think strategically about systems while maintaining a strong focus on operational excellence. You'll be expected to solve complex technical problems, drive process improvements, and effectively communicate with both technical and non-technical stakeholders.

The position offers the opportunity to work at one of the world's largest e-commerce platforms, where your work will directly influence millions of customer interactions. You'll be part of Amazon's customer-centric culture, where innovation and technical excellence are core values. The role provides a unique blend of technical leadership, mentorship, and hands-on development work.

This is an excellent opportunity for experienced engineers who want to make a significant impact on customer service technology while working with cutting-edge technologies and leading a team of talented engineers. The role offers the chance to work on challenging problems at scale while contributing to Amazon's mission of being Earth's most customer-centric company.