Software Development Manager GenAI, AWS Support, Kumo

Kumo, the global product and engineering organization for AWS Support, is seeking a Software Development Manager to lead critical customer-facing services. This role sits at the intersection of cloud technology and customer support, working on vital products like AWS Trusted Advisor, AWS Well Architected, and AWS Health.

As a Software Development Manager, you'll be responsible for leading a team that develops and maintains gateway services connecting AWS customers to support resources. The position requires strong technical leadership, with a focus on maintaining high operational standards and security while driving innovation in customer support solutions.

The role combines technical expertise with people management, requiring both deep engineering knowledge and the ability to develop and mentor team members. You'll work in a culture that values work-life harmony, diversity, and continuous learning, with access to extensive career development resources and mentorship opportunities.

AWS offers a competitive compensation package, including a base salary range of $166,400 to $287,700 depending on location, plus equity and comprehensive benefits. The position is part of AWS's larger mission to be Earth's Best Employer while delivering world-class cloud services.

This is an excellent opportunity for experienced engineering leaders who want to impact millions of AWS customers while working with cutting-edge cloud technologies. You'll be part of a team that values diverse experiences and perspectives, fostering an inclusive environment where innovation thrives.