Software Development Manager GenAI, AWS Support, Kumo

Kumo, the global product and engineering organization for AWS Support, is seeking a Software Development Manager to lead critical customer-facing services. This role involves managing AWS Support's gateway services that connect customers with support resources. The position combines technical leadership with people management, requiring expertise in cloud services and team development.

The role is part of AWS's larger mission to provide comprehensive cloud solutions and support services. You'll work with AWS Trusted Advisor, AWS Well Architected, AWS Health, and other key products. The position offers significant impact potential, as your team's work directly affects AWS customers' experience and success.

As a leader, you'll be responsible for both technical excellence and team development. The role requires balancing strategic vision with hands-on technical leadership, ensuring high availability and security while innovating to improve customer experience. You'll work in a culture that values diversity, continuous learning, and work-life harmony.

AWS offers competitive compensation, comprehensive benefits, and significant career growth opportunities. The position is ideal for experienced technical leaders who are passionate about cloud technology and customer service, with the ability to drive innovation while maintaining operational excellence.

The role is based in Seattle, offering the opportunity to work with one of the world's leading cloud providers. You'll be part of AWS's mission to be Earth's Best Employer, with access to extensive learning resources, mentorship opportunities, and a diverse, inclusive work environment.