Software Support Engineer, Device Support Engineering

Join Amazon's Device Support Engineering team within the Device Services and Security organization, where you'll play a crucial role in supporting Amazon's diverse device ecosystem. As a Software Support Engineer, you'll be at the forefront of troubleshooting and resolving issues for products like Fire TV, Kindle, Echo devices, and their underlying platform services. This position offers a unique blend of technical problem-solving and customer service excellence.

You'll work with cutting-edge technology and collaborate with global engineering teams to improve customer experience through effective support solutions. The role demands strong technical abilities in debugging, scripting, and system analysis, combined with excellent communication skills for handling high-severity incidents.

Your responsibilities will span from direct customer support to developing automation tools that enhance support efficiency. You'll own support activities for specific devices, participate in incident management, and contribute to improving supportability metrics for Amazon's device product lines.

The ideal candidate brings 2+ years of software development or technical support experience, with strong scripting abilities and REST API knowledge. You'll thrive in this role if you're passionate about problem-solving, can maintain composure under pressure, and have a proactive approach to identifying and resolving technical challenges.

This position offers the opportunity to work with smart, technical professionals who are defining the future of Amazon's device ecosystem. You'll be part of a team that values operational excellence, innovation, and continuous improvement, making a direct impact on millions of customers' daily experiences with Amazon devices.