Amazon's Device Support Engineering (DSE) team, part of Device Services and Security (DS2), is seeking a Software Support Engineer to join their dynamic team. This role combines technical expertise with customer support excellence, focusing on Amazon's diverse device ecosystem including Fire TV, Kindle, Echo, and related platform services.
The position offers an opportunity to work with cutting-edge technology and smart technical professionals who are defining the future of consumer devices. You'll be responsible for providing first-level engineering support, troubleshooting complex technical issues, and developing automation tools to enhance customer support efficiency.
As a Support Engineer, you'll interact daily with Customer Service teams and Development teams, working on initiatives to improve customer experience. You'll be involved in high-severity incident management, requiring both technical problem-solving skills and effective communication abilities. The role demands quick learning and the ability to handle multiple overlapping tasks while maintaining service quality.
The ideal candidate will have experience with scripting languages, REST APIs, and system debugging. You'll be part of a team that values proactive problem-solving, adaptability, and operational excellence. This position offers the chance to impact millions of customers while working with Amazon's innovative device portfolio.
Join us to be part of a team that's dedicated to solving complex technical challenges and delivering exceptional customer support in the dynamic field of consumer electronics.