Sr. Business Intelligence Engineer, Customer Engagement Technology

Amazon's Customer Engagement Technology (CET) department is seeking a Senior Business Intelligence Engineer to drive data-backed experimentation and analytics in customer service. This role is crucial in supporting Amazon's worldwide Customer Service organization through self-service and automation features. As a Senior BI Engineer, you'll work at the intersection of customer service technology and data analytics, designing experiments for new software features and building data pipelines. The role involves partnering with Product and Program Management teams, developing self-service analytics capabilities, and implementing cloud solutions for large-scale data challenges. You'll be responsible for establishing data quality standards and creating visualization frameworks that enable data-driven decision-making across the organization. The position offers competitive compensation ranging from $117,300 to $202,800 based on location and experience, along with comprehensive benefits including medical, dental, vision coverage, and 401(k). This is an excellent opportunity for experienced data professionals who want to impact customer service operations at a global scale while working with cutting-edge technologies and large datasets. The role combines technical expertise in SQL, Python, and AWS with business acumen and stakeholder management, making it ideal for those who enjoy bridging technical and business domains.