Sr. Enterprise Account Engineer, Media Specialist

Global technology company leading in e-commerce, cloud computing, and artificial intelligence
Cloud
Senior Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS

Description For Sr. Enterprise Account Engineer, Media Specialist

AWS Elemental is seeking a Senior Enterprise Account Engineer specializing in media services to drive technical success for key enterprise customers. This role combines deep technical expertise in video workflows with customer-facing responsibilities, focusing on operational excellence and best practices implementation. You'll work across AWS Elemental's media products and services, collaborating with Solutions Architects, Product Managers, and Engineering teams to ensure successful deployment and operation of enterprise video workflows. The position requires strong technical knowledge in cloud computing, video compression, and delivery mechanisms, while maintaining excellent communication skills to interface with stakeholders at all levels. This role offers the opportunity to work with cutting-edge media technology while directly impacting customer success through technical guidance and operational support. The position is available in Singapore and Australia, offering the chance to work with AWS's enterprise media customers in the APAC region.

Last updated 18 minutes ago

Responsibilities For Sr. Enterprise Account Engineer, Media Specialist

  • Act as primary technical point of contact for high-value media workflow enterprise accounts
  • Participate in customer on-boarding and off-boarding
  • Define detailed customer project requirements and scope feature tickets
  • Interface with customer project managers and technical owners
  • Collaborate with Product Managers to define customer technical requirements
  • Work with Engineering managers to ensure delivery of product features
  • Verify technical integration of products into customer workflows
  • Establish and facilitate customer specific training for 24x7 support

Requirements For Sr. Enterprise Account Engineer, Media Specialist

Python
JavaScript
Java
Linux
  • Bachelor's Degree in Computer Science, Math, or related discipline or equivalent work experience
  • 3+ years experience using the public cloud as a developer, architect, systems engineer, or technical implementer
  • 3+ years experience in systems engineering or technical operations support
  • 3+ years experience in video compression, packaging and delivery mechanisms
  • Ability to travel up to 10%, primarily regionally
  • Experience with video delivery protocols (HLS, DASH, CMAF, RTMP, UDP)
  • Experience with Linux-based scripting languages or object-oriented programming

Benefits For Sr. Enterprise Account Engineer, Media Specialist

Medical Insurance
Visa Sponsorship
  • Inclusive workplace culture
  • Disability accommodation support
  • Medical benefits
  • Visa sponsorship available

Interested in this job?

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