Sr. Network Support Engineer, eero

At eero, an Amazon company, we're revolutionizing home and business connectivity through innovative networking solutions. As a Sr. Network Support Engineer, you'll be at the forefront of ensuring world-class customer experiences across our global user base. This role combines technical expertise with customer advocacy, requiring deep networking knowledge and strong communication skills.

You'll serve as a subject matter expert (SME) for our products, working alongside CX Agents while handling complex network issues for business leaders, IT staff, and MSPs. The position involves both strategic thinking and hands-on technical work, from troubleshooting complex networking problems to visiting customer sites for installations and repairs.

The ideal candidate brings advanced networking knowledge, particularly in enterprise deployments, along with the ability to automate processes through scripting. You'll need to be comfortable with UNIX command-line operations and have a strong understanding of network topology. The role requires some travel (less than 35%) to quickly address customer and partner issues.

This is an excellent opportunity for a seasoned networking professional who enjoys solving complex technical challenges while directly impacting customer satisfaction. You'll work with cutting-edge technology in a fast-paced environment, collaborating across teams to drive improvements in our products and services.

As part of Amazon's eero team, you'll benefit from the stability of a global tech leader while working in a dynamic, startup-like environment focused on innovation in the smart home and small business connectivity space. The role offers the chance to shape the future of home and business networking while working with a talented team of professionals committed to excellence.