Sr. Network Support Engineer, eero CX

At eero, an Amazon company, we're revolutionizing home and business connectivity with a mission to make technology simply work. As a Sr. Network Support Engineer (NSE), you'll be at the forefront of ensuring world-class customer experiences across our global network.

The role combines technical expertise with customer advocacy, where you'll:

• Act as a subject matter expert for networking, fleet monitoring, and customer support
• Handle complex network issues for business leaders, IT staff, and MSPs
• Drive technical troubleshooting strategies and mentor CX Agents
• Conduct on-site diagnostics and installations of complex eero networks
• Participate in on-call rotations for incident management
• Collaborate across teams as the Voice of the Customer

This position offers competitive compensation ranging from $108,900 to $188,200 annually, based on location, plus comprehensive benefits including equity and sign-on payments. You'll be part of a dynamic team that's building the future of smart home technology while solving complex networking challenges.

The role requires travel (up to 35%) both domestically and internationally, offering hands-on experience with cutting-edge networking solutions. You'll have the opportunity to impact product development, support practices, and customer experience while working with a diverse team of professionals.

Join us in shaping the future of home and business connectivity while growing your career at one of the world's most innovative companies.