Sr. Ops Engineer, Deployment & Ramp, MSP Customer Experience

Global technology company leading in e-commerce, cloud computing, and artificial intelligence
Nashville, TN, USAWestborough, MA, USASumner, WA, USA
$107,600 - $177,900
DevOps
Senior Software Engineer
In-Person
5,000+ Employees
5+ years of experience
Robotics · Logistics

Description For Sr. Ops Engineer, Deployment & Ramp, MSP Customer Experience

The Mechatronics & Sustainable Packaging Customer Experience (MSP CX) team at Amazon is seeking a Senior Operations Engineer for Deployment & Ramp to join their dynamic organization. This role is crucial in transforming standalone work-cells into end-to-end integrated solutions that are safe and efficient. The position involves overseeing multiple products and programs, focusing on deploying MSP solutions in both new and existing fulfillment centers.

The role requires extensive travel (75% domestic, 5% international) and combines technical expertise with project management skills. You'll be responsible for coordinating installations, commissioning, and performance ramp-up of products while driving continuous improvement initiatives. The position offers a salary range of $107,600 to $177,900, depending on location and experience.

As a Sr. Ops Engineer, you'll work closely with cross-functional teams, including hardware engineering, technical program managers, and internal customers. You'll be responsible for ensuring deployed products meet business requirements and achieve optimal performance. The role demands strong leadership skills, technical acumen, and the ability to manage complex projects across multiple sites.

The ideal candidate should have a bachelor's degree (master's preferred), 5+ years of project management experience, and a strong background in automation, robotics, or logistics. You'll be joining a team that prioritizes customer obsession and works backwards from customer needs throughout the product lifecycle.

This is an excellent opportunity for someone passionate about automation technology and interested in making a significant impact on Amazon's growth. The role offers comprehensive benefits including medical coverage, financial benefits, equity compensation, and sign-on payments.

Last updated 4 days ago

Responsibilities For Sr. Ops Engineer, Deployment & Ramp, MSP Customer Experience

  • Manage development of project plans and technical solutions
  • Influence decisions on deployment and machine performance execution strategy
  • Own tactical planning on installation of complex cross-functional projects
  • Own program/product strategy for annual planning of resources and budget
  • Own communication of program execution and performance
  • Collaborate with hardware engineering, technical program and product managers
  • Ensure product deployment readiness and business requirement achievement
  • Travel to project sites and collaborate with stakeholders

Requirements For Sr. Ops Engineer, Deployment & Ramp, MSP Customer Experience

  • Bachelor's degree
  • 5+ years of directly managing and responsible for multiple large projects experience
  • Strong technical background in automated or non-automated material handling equipment
  • Experience managing project portfolios, budgets and decentralized resources
  • Experience working in a global environment
  • Ability to travel up to 75% domestically and 5% internationally
  • Experience with Microsoft Office products
  • Experience using CAD software (AutoCAD, REVIT, BIM 360)
  • Experience with procurement of equipment
  • Experience in Robotics, Automation, distribution, manufacturing, logistics
  • Experience leading cross-functional teams/projects
  • Knowledge of Project management tools (PPM, Clarity, MPP or Jira)

Benefits For Sr. Ops Engineer, Deployment & Ramp, MSP Customer Experience

Medical Insurance
Dental Insurance
Vision Insurance
401k
Equity
  • Medical benefits
  • Financial benefits
  • Equity compensation
  • Sign-on payments
  • Comprehensive benefits package

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