Sr. Ops Engineer, Deployment & Ramp, MSP Customer Experience

Global technology and e-commerce company focused on customer-centric innovation and automation
Detroit, MI, USANashville, TN, USAWestborough, MA, USA
$107,600 - $177,900
DevOps
Senior Software Engineer
In-Person
5,000+ Employees
5+ years of experience
Robotics · Logistics

Description For Sr. Ops Engineer, Deployment & Ramp, MSP Customer Experience

Amazon's Mechatronics & Sustainable Packaging Customer Experience (MSP CX) team is seeking a Senior Operations Engineer to lead deployment and ramp-up initiatives. This role sits at the intersection of automation technology and customer experience, focusing on transforming standalone work-cells into integrated solutions. The position requires 75% travel across North America, with occasional international opportunities.

The role involves managing complex deployment projects and supporting product ramp-up phases. You'll work closely with cross-functional teams to ensure successful implementation of MSP solutions in both new and existing fulfillment centers. Key responsibilities include overseeing installation, commissioning, and performance optimization while driving continuous improvement initiatives.

As a Sr. Ops Engineer, you'll own program strategy, resource planning, and budget management. The position requires strong technical expertise in automated material handling equipment, project management skills, and the ability to influence senior leadership decisions. You'll be responsible for setting standards and maintaining quality across deployment execution and machine performance.

The ideal candidate brings 5+ years of project management experience, a bachelor's degree (master's preferred), and deep knowledge of robotics, automation, and logistics. This role offers the opportunity to make a significant impact on Amazon's automation infrastructure while working with cutting-edge technology in a fast-paced environment.

Benefits include a competitive salary range of $107,600-$177,900, comprehensive medical benefits, equity compensation, and sign-on payments. Join a team that's revolutionizing warehouse automation and sustainable packaging solutions at one of the world's leading technology companies.

Last updated a day ago

Responsibilities For Sr. Ops Engineer, Deployment & Ramp, MSP Customer Experience

  • Manage development of project plans and technical solutions
  • Influence decisions on deployment and machine performance execution strategy
  • Own tactical planning on installation of complex cross-functional projects
  • Own program/product strategy for annual planning of resources and budget
  • Own communication of program execution and performance
  • Collaborate with hardware engineering, technical program and product managers
  • Ensure product deployment readiness and business requirement achievement

Requirements For Sr. Ops Engineer, Deployment & Ramp, MSP Customer Experience

  • 5+ years of directly managing and responsible for multiple large projects experience
  • Bachelor's degree
  • Strong technical background in automated or non-automated material handling equipment
  • Experience managing project portfolios, budgets and decentralized resources
  • Experience working in a global environment
  • Ability to travel frequently up to 75% domestically and 5% internationally
  • Experience using CAD software (AutoCAD, REVIT, BIM 360)
  • Experience with procurement of equipment
  • Experience in Robotics, Automation, distribution, manufacturing, logistics

Benefits For Sr. Ops Engineer, Deployment & Ramp, MSP Customer Experience

Medical Insurance
401k
Equity
  • Medical benefits
  • Financial benefits
  • Total compensation package including equity
  • Sign-on payments

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