Sr. Ops Engineer, Deployment & Ramp, MSP Customer Experience

Join Amazon's Mechatronics & Sustainable Packaging Customer Experience organization as a Senior Operations Engineer for Deployment & Ramp. This role focuses on transforming standalone work-cells into end-to-end integrated solutions that are safe and easy to operate, maintain, deploy, and service. You'll oversee multiple products and programs, coordinating installations at both new and existing fulfillment centers.

The position requires extensive travel (75% domestic, 5% international) and combines technical expertise with project management. You'll be responsible for installation coordination, commissioning, and performance ramp-up of automation systems. Key responsibilities include developing project plans, managing complex cross-functional projects, and driving continuous improvement in deployment cycle time and system performance.

Working within the MSP CX team, you'll collaborate with hardware engineering, technical program managers, and internal customers to ensure successful product deployment. The role demands strong technical background in automation and material handling, with at least 5 years of project management experience. You'll need a Bachelor's degree and expertise in CAD software and project management tools.

The ideal candidate is proactive, customer-obsessed, and passionate about automation technology. You'll have the opportunity to influence deployment strategies, set standards, and drive efficiencies across both deployment execution and machine performance. This role offers the chance to make a significant impact on Amazon's automation infrastructure while working with cutting-edge technology in a dynamic, global environment.

Benefits include the opportunity to work with advanced automation technology, lead significant projects, and shape the future of Amazon's fulfillment operations. The role offers excellent career growth potential and the chance to work with diverse, talented teams across the organization.