Sr. Ops Engineer, MSP-CX DR, Mechatronics & Sustainable Packaging Customer Experience

Global technology and e-commerce company leading innovation in fulfillment technology and robotics
$120,000 - $180,000
DevOps
Senior Software Engineer
In-Person
5,000+ Employees
5+ years of experience
Robotics · Logistics

Description For Sr. Ops Engineer, MSP-CX DR, Mechatronics & Sustainable Packaging Customer Experience

Amazon's Mechatronics & Sustainable Packaging Customer Experience (MSP-CX) team is seeking a Senior Operations Engineer to lead the deployment and implementation of next-generation fulfillment technology systems across Europe. This role sits at the intersection of robotics, automation, and customer experience, focusing on transforming standalone work-cells into integrated solutions that are safe and easy to operate, maintain, deploy, and service.

The position requires extensive travel (75%+) across European facilities and combines project management with technical leadership. You'll be responsible for coordinating large-scale fulfillment technology implementations, managing cross-functional teams, and ensuring successful deployment of mechatronics solutions. The role involves close collaboration with hardware engineering, technical program managers, and site maintenance teams.

As part of the CX team within MSP, you'll work across three key pillars: Quality Assurance, Deployment & Ramp-up, and Support. You'll be instrumental in validating solutions, managing deployment projects, and ensuring smooth transitions from prototype to production. The role offers the opportunity to influence product development through customer insights and drive continuous improvement in both deployment efficiency and machine performance.

This position is ideal for candidates with strong technical backgrounds in automated material handling equipment who also possess excellent project management and communication skills. You'll be part of Amazon's innovative fulfillment technology ecosystem, working to revolutionize how automation solutions are implemented and maintained across European operations.

Last updated 12 days ago

Responsibilities For Sr. Ops Engineer, MSP-CX DR, Mechatronics & Sustainable Packaging Customer Experience

  • Manage development of project plans and technical solutions
  • Influence internal and external partner teams and suppliers
  • Own strategical definition of technologies and tactical planning for complex cross-functional projects
  • Support program/product strategy for annual planning of resources and budget
  • Own communication of program execution and performance
  • Coordinate and execute definition, installation, commissioning, deployment, and support of MSP products
  • Drive continuous improvement initiatives for deployment cycle time
  • Detail engineering design improvements to hardware engineering and product teams

Requirements For Sr. Ops Engineer, MSP-CX DR, Mechatronics & Sustainable Packaging Customer Experience

Linux
  • Bachelor's degree in Engineering (Mechanical or Electrical Engineering) or other STEM field degrees
  • More than 5 years experience in automated or non-automated material handling equipment
  • Experience directly managing and responsible for multiple large projects
  • Experience in managing vendors
  • Proficiency with Microsoft Office products and applications
  • Experience using CAD software (AutoCAD, REVIT, BIM 360, etc.)
  • Ability to travel upwards of 75%

Benefits For Sr. Ops Engineer, MSP-CX DR, Mechatronics & Sustainable Packaging Customer Experience

  • Equal opportunities employer
  • Workplace accommodations available
  • Privacy and data security priority

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