Sr. Product Launch - Customer Solution Manager - Tech

Amazon Robotics (AR) is at the forefront of transforming customer experiences through innovative robotics and software solutions. As a Sr. Product Launch Customer Solution Manager, you'll play a crucial role in bridging AR Engineering & Product Development with Amazon Operations during the deployment of new automation solutions. This position requires a unique blend of technical expertise and customer-focused leadership.

You'll lead the end-to-end launch and field testing of new technologies in Amazon's Fulfillment and Transportation Centers, becoming an expert in emerging technologies while managing on-site field engineering resources. The role demands strong cross-functional collaboration, working with operations, engineering, product, and deployment teams to ensure successful implementation of robotics solutions.

This position offers an exciting opportunity to directly impact Amazon's operational efficiency through robotics innovation. You'll work in an entrepreneurial environment where critical thinking and self-motivation are highly valued. The role combines technical leadership with customer relationship management, requiring excellent communication skills and the ability to translate complex technical concepts for various audiences.

Key aspects include developing launch strategies, managing cross-functional teams, and ensuring successful deployment of robotics solutions. You'll have the opportunity to influence product development through direct customer feedback and drive the adoption of cutting-edge technologies in Amazon's operations.

The position offers competitive compensation ranging from $138,200 to $239,000 annually, based on location and experience, plus additional benefits including equity and comprehensive medical coverage. With up to 35% travel required, you'll get hands-on experience with various facilities while leading technological transformations that shape the future of Amazon's operations.