Sr. Product Launch - Customer Solution Manager - Tech, Amazon Robotics

Amazon Robotics (AR) is at the forefront of transforming customer experiences through innovative robotics and software solutions. As a Sr. Product Launch Customer Solution Manager, you'll play a crucial role in bridging AR Engineering & Product Development with Amazon Operations during the deployment of new automation solutions. This position requires a unique blend of technical expertise, leadership skills, and customer-focused mindset.

You'll lead the end-to-end launch and field testing of new technologies, becoming an expert in these systems while managing on-site field engineer resources. Your responsibilities include engineering issue triage, performance optimization, and ensuring smooth integration into live Amazon Fulfillment and Transportation Centers. The role demands strong cross-functional collaboration, working with operations, engineering, product, and deployment teams.

The ideal candidate thrives in ambiguous, entrepreneurial environments and possesses a business outcome mindset. You'll need to translate complex technical concepts into accessible information while maintaining strong relationships with stakeholders at all levels. With a travel requirement of up to 35%, you'll have the opportunity to directly impact operations across various facilities.

This position offers competitive compensation ranging from $138,200 to $239,000 based on location, plus additional benefits including equity, sign-on payments, and comprehensive medical coverage. You'll be part of a team that values innovation, customer obsession, and problem-solving, working on technologies that will shape the future of automation in logistics and fulfillment.