Sr. Product Launch - Customer Solution Manager - Tech, Amazon Robotics

Amazon Robotics develops and implements advanced robotics and software solutions for Amazon's fulfillment and transportation centers.
Barcelona, Spain45200 Illescas, Toledo, Spain12200 Onda, Castellón, Spain
$120,000 - $180,000
Robotics
Staff Software Engineer
Hybrid
5,000+ Employees
5+ years of experience
Robotics · Logistics

Description For Sr. Product Launch - Customer Solution Manager - Tech, Amazon Robotics

Amazon Robotics (AR) is seeking a Senior Product Launch Customer Solution Manager to lead the critical connection between AR Engineering & Product Development and Amazon Operations. This role is fundamental in implementing new automation solutions in Amazon's Fulfillment and Transportation Centers.

The position requires a unique blend of technical expertise and customer-focused leadership. You'll be responsible for planning and executing end-to-end launch and field testing of new robotics technologies, including on-site integration testing and system performance optimization. As the lead Product Launch CSM-T, you'll become a technical expert while managing field engineer resources and driving customer adoption through training and relationship management.

This role offers an exciting opportunity to work at the forefront of robotics innovation, directly impacting Amazon's operational efficiency. You'll collaborate with diverse teams, from engineering to operations, while solving complex technical challenges. The position demands critical thinking, self-motivation, and the ability to thrive in entrepreneurial environments.

Key aspects include developing launch strategies, managing cross-functional teams, and ensuring successful implementation of new robotics solutions. You'll need to balance technical depth with business acumen, translating complex technical concepts for various stakeholders while maintaining a strong focus on customer needs and operational excellence.

The ideal candidate combines technical expertise with strong leadership skills, can work backwards from customer objectives, and has a proven track record of delivering large-scale technical programs. This role offers the opportunity to shape the future of automation in one of the world's largest logistics operations while working with cutting-edge robotics technology.

Last updated 8 hours ago

Responsibilities For Sr. Product Launch - Customer Solution Manager - Tech, Amazon Robotics

  • Develop and document product launch strategy for new technologies
  • Own end-to-end product launch plan and track deliverables
  • Hold regular launch readiness meetings with stakeholders
  • Coordinate Amazon Robotics staff onsite during initial product launch and testing
  • Establish partnerships with operations leadership at test sites
  • Identify requirements and capture product/service feedback
  • Coach site leaders on AR best practices and robotics systems

Requirements For Sr. Product Launch - Customer Solution Manager - Tech, Amazon Robotics

Python
Linux
  • Bachelor's degree in science, technology, engineering, math, business or equivalent
  • Experience in leading large-scale, technical or engineering programs
  • Experience in customer-facing work, engaging with customer executives
  • Experience leading technical and non-technical transformation project teams
  • Ability to work across broad functional teams
  • Willingness to travel up to 35% of the time

Benefits For Sr. Product Launch - Customer Solution Manager - Tech, Amazon Robotics

Medical Insurance
Dental Insurance
Vision Insurance
  • Equal opportunities employer
  • Workplace accommodations available
  • Inclusive culture

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