Sr. Product Launch - Customer Solution Manager - Tech

Amazon Robotics (AR) is seeking a Senior Product Launch Customer Solution Manager to lead the critical connection between AR Engineering & Product Development and Amazon Operations. This role is central to the successful rollout of new automation solutions in Amazon's Fulfillment and Transportation Centers.

As the lead Product Launch CSM-T, you'll spearhead the end-to-end launch and field testing of cutting-edge robotics technologies. Your expertise will be crucial in engineering issue triage and performance optimization. You'll manage on-site field engineer resources while identifying operational challenges and product gaps, translating these into actionable improvements.

The role demands a unique blend of technical expertise and customer-focused mindset. You'll drive technology adoption through training development, process auditing, and relationship management. Working with a salary range of $138,200 to $239,000, plus equity and comprehensive benefits, this position offers competitive compensation reflecting various US geographic markets.

Key responsibilities include developing launch strategies, managing cross-functional teams, and maintaining executive-level stakeholder relationships. You'll need 5+ years of experience leading technical programs and 2+ years in customer-facing roles. Travel requirement is up to 35%.

This role offers the opportunity to shape the future of warehouse automation at one of the world's most innovative companies. You'll work with cutting-edge robotics technology while developing solutions that directly impact Amazon's operational efficiency. The position combines technical leadership, project management, and customer relationship skills in a dynamic, fast-paced environment.

Join Amazon Robotics to be part of a team that values invention, customer obsession, and problem-solving through teamwork. This role is perfect for someone who wants to see their work's direct impact on transforming customer experiences through advanced robotics and automation solutions.