Sr. Quality Engineer, Amazon Devices Reverse Logistics (ADRL)

Amazon Lab126, established in 2004 as a subsidiary of Amazon.com, is at the forefront of consumer electronics innovation, known for creating successful products like Kindle, Fire tablets, Fire TV, and Amazon Echo. They are seeking a Senior Quality Engineer to join their Amazon Devices Reverse Logistics (ADRL) team.

This role represents a unique opportunity to shape the quality management of Amazon's device returns and services. The position requires a strategic mind who can balance technical expertise with business acumen. You'll be responsible for ensuring superior customer experience through the entire reverse logistics process, from returns to reintegration.

As the ADRL Service Quality and Sustaining Engineering Manager, you'll lead cross-functional teams, establish organizational goals, and drive continuous improvement initiatives. The role demands expertise in operations and supplier quality management, with a focus on developing and monitoring KPIs that directly impact customer satisfaction.

Key aspects of the role include risk assessment of new processes, creation of quality management tools, collaboration with global suppliers and 3rd party partners, and implementation of data-driven decisions. You'll be expected to work with a high sense of urgency on critical issues while maintaining robust processes to prevent defects and eliminate recurrence.

The position offers competitive compensation ranging from $129,300 to $223,600 per year, based on geographic location and experience. Amazon provides a comprehensive benefits package and values diversity and inclusion in its workplace.

This role is perfect for someone who thrives in a fast-paced environment, has strong analytical skills, and can influence at all levels of the organization. You'll need to be comfortable with ambiguity and able to make decisions based on partial information while maintaining focus on customer experience.

The ideal candidate will have at least 7 years of relevant experience, strong communication skills, and a proven track record of complex problem-solving. This is an excellent opportunity for a quality engineering professional looking to make a significant impact in a leading technology company.