Sr. Software Development Engineer, Amazon Customer Service

Amazon is seeking a Senior Software Development Engineer to spearhead the development of innovative in-app self-service support automation solutions for their Shipping & Delivery Support (SDS) Tech team. This role focuses on eliminating the need for transporters to contact Customer Service when facing delivery defects, leveraging cutting-edge AI technology to provide seamless support options.

The position offers an exciting opportunity to tackle diverse technical challenges at Amazon's massive scale, working with core technologies including Java, Linux, and AWS services. The ideal candidate will be highly analytical, team-oriented, and comfortable with ambiguity, bringing both technical expertise and leadership qualities to drive innovation and mentor team members.

The role combines technical leadership with hands-on development, requiring expertise in scalable system design and distributed solutions. You'll work in an inclusive environment that values work-life balance and offers comprehensive benefits. The SDS Tech team is crucial in Amazon's mission to be Earth's most Customer-Centric Company, focusing on combining transportation services expertise with customer service infrastructure to ensure successful deliveries and automate problem resolution.

This is an excellent opportunity for experienced engineers who want to make a significant impact on Amazon's delivery infrastructure while working with cutting-edge technologies and leading a team of talented engineers. The role offers professional growth, mentorship opportunities, and the chance to solve complex problems that affect millions of customers daily.