Sr. Software Development Engineer, Customer Engagement Technology

World's leading e-commerce and technology company, recognized as number one in Customer Service in the US and abroad.
$151,300 - $261,500
Backend
Senior Software Engineer
In-Person
5,000+ Employees
5+ years of experience
Enterprise SaaS

Description For Sr. Software Development Engineer, Customer Engagement Technology

Amazon's Customer Engagement Technologies (CET) department is seeking a Senior Software Development Engineer to join their team focused on customer service routing technology. This role is part of a multi-year, large-scale enterprise software program that will define the next generation of contact routing for Amazon Customer Service.

The position sits within CET's CS routing team, responsible for ensuring every customer contact is efficiently connected to the right customer service associate who can resolve issues on first contact. The team focuses on reducing customer effort through improved entry point discoverability and creating seamless transitions between automated and human support.

As a Senior SDE, you'll lead technical initiatives that directly impact Amazon's world-class customer service operations. You'll work with cutting-edge technologies including the EC2 Nitro System, while having the opportunity to mentor junior engineers and collaborate with cross-functional teams. The role combines technical leadership, architecture ownership, and hands-on development.

The compensation is highly competitive, ranging from $151,300 to $261,500 based on location, plus equity and comprehensive benefits including medical coverage, 401(k), and parental leave. This is an excellent opportunity to make a significant impact on Amazon's customer service technology while working with a talented team dedicated to innovation and customer obsession.

Amazon values diversity and encourages applications from candidates with unique backgrounds and experiences. The company provides comprehensive benefits and supports work-life balance through various programs and policies.

Last updated 2 days ago

Responsibilities For Sr. Software Development Engineer, Customer Engagement Technology

  • Lead the end-to-end design, scoping, implementation, and integration testing of new features that run on the EC2 Nitro System
  • Set high standards for development processes, tools, and automation to enhance team productivity and quality
  • Own the team architecture and define best engineering practices on design and coding
  • Identify business problems and opportunities, and advocate for technical solutions
  • Mentor junior engineers with scoping, design, and developing scalable and maintainable code
  • Collaborate with Principal Engineers, Product Managers, Sr TPMs, and cross-functional teams

Requirements For Sr. Software Development Engineer, Customer Engagement Technology

Java
Python
  • 5+ years of non-internship professional software development experience
  • 5+ years of programming with at least one software programming language experience
  • 5+ years of leading design or architecture of new and existing systems experience
  • Experience as a mentor, tech lead or leading an engineering team

Benefits For Sr. Software Development Engineer, Customer Engagement Technology

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
  • Medical, Dental, and Vision Coverage
  • Maternity and Parental Leave Options
  • Paid Time Off (PTO)
  • 401(k) Plan

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