Sr. Software Development Engineer, Customer Engagement Technology

Amazon's Customer Engagement Technologies (CET) department is seeking a Senior Software Development Engineer to join their team focused on CS routing. This role is part of a multi-year, large-scale enterprise software program that will define the next generation of contact routing for Amazon Customer Service. The position involves working with cutting-edge technology to ensure seamless customer support experiences and first-contact issue resolution.

As a Senior SDE, you'll be responsible for leading technical initiatives, mentoring junior engineers, and driving architectural decisions that impact millions of customer interactions. The role combines technical leadership with hands-on development, requiring expertise in scalable systems design and implementation. You'll work with EC2 Nitro System and be responsible for creating robust solutions that enhance Amazon's customer service capabilities.

The CET team is responsible for every customer contact, ensuring effective connection between customers and service associates. The role focuses on reducing customer effort through improved entry point discoverability and creating seamless transitions between automated and human support. You'll be working with a global team of professionals, contributing to Amazon's mission of being Earth's most customer-centric company.

This position offers competitive compensation based on geographic location, with a comprehensive benefits package including medical, dental, vision coverage, parental leave, and 401(k) options. Amazon values diversity and encourages applications from candidates with unique backgrounds and experiences. The role provides an opportunity to make a significant impact on Amazon's customer service technology while working with some of the most sophisticated systems at scale.