Sr Support Engineer

Join Amazon's International Seller Growth (ISG) Tech team as a Senior Support Engineer, where you'll play a vital role in empowering global sellers across Amazon's marketplaces. This position combines technical expertise with customer support, focusing on maintaining and improving critical services that enable millions of sellers worldwide. You'll work with distributed systems, handle marketplace expansions, and drive technical initiatives that directly impact Amazon's global seller ecosystem.

The role requires strong technical abilities in software troubleshooting, Unix systems, and modern programming languages, combined with excellent communication skills for interfacing with both customers and senior management. You'll be part of a team that manages highly available systems and implements CI/CD practices, while also participating in on-call support to ensure 24/7 service reliability.

The ISG team's mission is to create seamless experiences for Amazon Sellers across global marketplaces, handling millions of product listings across multiple categories and languages. You'll contribute to building solutions that enable B2B Sellers to reach wide customer bases and drive billions in revenue. This position offers the opportunity to work with cutting-edge technologies, including AWS services, and make a significant impact on Amazon's global marketplace infrastructure.

The ideal candidate will bring both technical depth and customer service orientation, with experience in operating distributed systems and implementing automation solutions. You'll be part of Amazon's inclusive culture, working in a dynamic environment that values innovation and customer obsession.