Sr. Technical Program Manager, Customer Trust

Amazon Advertising is committed to maintaining and advancing trust for our customers. Within the Customer Trust team, we have a team that is focused on advancing this commitment and raising the bar through executing technical programs at scale. This role will work with multiple teams in Advertising. You will be responsible for collecting business and system requirements from internal and external customers, writing specifications, identifying critical paths, mapping system dependencies, establishing and driving project plans from design to release, and managing production launches. You will be a catalyst for effective teamwork, communication, collaboration and commitment across multiple geographically separated groups delivering jointly on highly-visible mission-critical systems.

You will contribute to our success with your hands-on project management skills, deep technical expertise, good understanding of business, and excellent leadership skills. Our team offers great opportunities for self-driven and results-oriented individuals who are not afraid of big challenges, love to innovate, are focused on excellent customer experiences, and can successfully drive programs from start to finish.

About you: You are a seasoned technical program manager/engineer looking for a career where you will be able to lead initiatives across numerous teams at Amazon, both within Ad Products, and beyond. Your focus will be to help teams design their systems and customer experiences in a manner that upholds our high bar for customer trust. You are able to quickly grasp system design, data flows and other technical aspects of a service. You also enjoy learning and contributing to aspects about the business, legal, or marketing side of a product. You are an excellent translator between various parts of the business and the technical teams you work with. Above all, you feel strongly about protecting customers.

Key job responsibilities:

• Responsible for the end-to-end project management functions of large programs including planning, risk and issue management, trade-offs and execution.
• Develop critical paths and system dependency maps
• Effectively cooperate with customers, technical staff and leaders, business leaders and executives to define and deliver complex features.
• Thrive in ambiguity, define and plan programs in a fast paced and highly-technical organization, and secure buy in from internal and external stakeholders.
• Create, maintain and disseminate project information to stakeholders.
• Partner as a technical liaison between customers and engineering teams.