Sr. Technical Writer, AWS Support Knowledge Services

Amazon Web Services (AWS) is seeking a Senior Technical Writer to join their Support Knowledge Services team. This role offers an exciting opportunity to work at the forefront of cloud technologies within the world's leading cloud platform provider. As a Technical Writer, you'll be responsible for creating and maintaining crucial knowledge base content that serves both technical and non-technical audiences worldwide.

The position combines technical expertise with content creation, requiring collaboration with AWS Support Engineers, development teams, and various stakeholders. You'll play a vital role in optimizing content for usability and accessibility while maintaining AWS's high-quality standards. The role involves managing feedback from both internal and external customers, prioritizing content needs, and quickly addressing emerging customer issues.

AWS offers an inclusive and dynamic work environment where continuous learning is encouraged. The company values diverse experiences and provides numerous opportunities for professional growth through mentorship and career development programs. You'll be part of a global team that believes in work-life harmony and supports flexible working arrangements.

The compensation package is competitive, ranging from $115,600 to $191,100 annually, depending on location, plus additional benefits including medical coverage, financial benefits, and equity opportunities. This role is perfect for someone with strong technical writing experience, excellent attention to detail, and a passion for creating world-class documentation that helps AWS customers succeed.