Support Engineer, Alexa

Amazon's Alexa-Conv A Modeling & Learning team is seeking a Support Engineer to enhance customer experience through defect triage and feedback analysis, with a focus on Large Language Models (LLMs). This role combines technical support expertise with machine learning, requiring a deep understanding of system components and customer needs. You'll be part of a dynamic team working on cutting-edge AI technology, specifically with Large Language Models.

The position offers an opportunity to work with advanced AI systems while solving complex technical challenges. You'll be responsible for analyzing customer feedback, implementing improvements, and ensuring system reliability. The role requires strong analytical skills, proactive problem-solving abilities, and the capability to work autonomously in a fast-paced environment.

As a Support Engineer at Amazon, you'll be at the forefront of AI technology, working with one of the world's leading virtual assistants. The role combines technical expertise with customer focus, making it ideal for engineers who enjoy both technical problem-solving and improving user experience. You'll have the opportunity to work with cutting-edge technology while contributing to the evolution of Alexa's capabilities.

The ideal candidate will have a strong foundation in software development or technical support, combined with knowledge of machine learning and LLMs. You'll need to be comfortable with ambiguity, capable of managing multiple priorities, and passionate about data-driven solutions. This role offers the chance to make a significant impact on how millions of customers interact with Alexa while working with some of the most advanced AI technology in the industry.