Support Engineer, Alexa

Join Amazon's Alexa-Conv A Modeling & Learning team as a Support Engineer, where you'll play a crucial role in enhancing customer experience through defect triage and customer feedback analysis, with a primary focus on Large Language Models (LLMs). This position combines technical support excellence with cutting-edge AI technology, requiring both strong analytical skills and machine learning expertise.

As a Support Engineer, you'll be responsible for building comprehensive understanding of system components, identifying and escalating defects, and implementing improvements. You'll work with complex data analysis, deliver high-quality outputs under tight deadlines, and dive deep into ambiguous technical challenges. The role demands someone who can thrive in a fast-paced environment while managing multiple priorities.

The ideal candidate brings at least 2 years of software development or technical support experience, along with a bachelor's degree in engineering. You should have strong troubleshooting abilities, hands-on LLM experience, and excellent analytical skills. This position offers the opportunity to work with advanced AI technologies while directly impacting customer experience.

Amazon provides an inclusive work environment and is committed to diversity, offering equal opportunities to all qualified candidates. The position is based in the Boston/Cambridge area, allowing you to work with some of the brightest minds in AI and machine learning while contributing to the evolution of Alexa's conversational capabilities.