Support Engineer, Amazon Luna

Amazon is a global technology company offering e-commerce, cloud computing, digital streaming, and artificial intelligence services.
$81,400 - $182,000
DevOps
Mid-Level Software Engineer
In-Person
5,000+ Employees
4+ years of experience
Gaming

Description For Support Engineer, Amazon Luna

Amazon Luna, Amazon's cloud gaming platform, is seeking a Support Engineer to join their mission-critical software team. This role combines technical support and development, requiring expertise in troubleshooting, automation, and software maintenance. Based in sunny Irvine, California, near beautiful beaches and excellent schools, you'll be part of a dynamic team focused on enhancing customer experience.

The position offers a competitive salary range of $81,400 to $182,000, depending on location and experience, plus comprehensive benefits including medical coverage and potential equity compensation. As a Support Engineer, you'll be responsible for developing automated solutions, maintaining systems, and working closely with development teams to improve change management processes.

This role is perfect for someone with 4+ years of experience in either software development or technical support, who enjoys problem-solving and automation. You'll need strong scripting abilities, experience with modern programming languages, and expertise in troubleshooting complex systems. The role offers growth opportunities as you take on increasingly complex technical challenges.

Amazon Luna provides an exciting opportunity to work on cutting-edge cloud gaming technology while being part of Amazon's innovative culture. The company's commitment to diversity and inclusion, combined with its comprehensive benefits package and the attractive location in Irvine, makes this an excellent opportunity for technical professionals looking to make a significant impact in the gaming industry.

Last updated 2 hours ago

Responsibilities For Support Engineer, Amazon Luna

  • Troubleshooting, diagnosing and fixing software issues
  • Developing automated monitoring and reporting solutions
  • Performing software maintenance and tech configurations
  • Supporting team's process improvement initiatives
  • Working with subject matter experts to implement automation efforts
  • Creating and maintaining standard operating procedures
  • Identifying bugs in existing tooling and providing innovative solutions
  • Designing and developing complex high performing scripts and applications

Requirements For Support Engineer, Amazon Luna

Python
Linux
  • 4+ years of software development, or 4+ years of technical support experience
  • Experience scripting in modern program languages
  • Experience troubleshooting and debugging technical systems
  • Experience in agile/scrum or related collaborative workflow
  • Experience troubleshooting and documenting findings

Benefits For Support Engineer, Amazon Luna

Medical Insurance
Vision Insurance
Dental Insurance
  • Full range of medical benefits
  • Financial benefits
  • Equity compensation may be provided
  • Sign-on payments may be available

Interested in this job?

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