Support Engineer - ASV, Amazon Smart Vehicles

Global technology company leading in e-commerce, cloud computing, and artificial intelligence
DevOps
Mid-Level Software Engineer
In-Person
4+ years of experience
Automotive · AI

Description For Support Engineer - ASV, Amazon Smart Vehicles

Join Amazon's Partner Integration Team as a Support Engineer focusing on automotive technology and in-car experiences. This role combines technical support expertise with development opportunities, working on Amazon Digital Cabin integration. You'll be responsible for improving operational efficiency, developing tools, and providing crucial support for production services. The position offers a unique opportunity to work with cutting-edge automotive technology while being part of Amazon's innovative ecosystem.

As a Support Engineer, you'll play a vital role in maintaining and improving the partner integration experience. You'll work closely with development, TPM, and QA teams to enhance change management processes and contribute to production architecture improvements. The role requires strong troubleshooting skills, Python programming expertise, and the ability to work with distributed systems.

The position is perfect for someone passionate about automotive technology and customer experience, with a strong foundation in technical support and development. You'll be part of a collaborative team that values innovation and problem-solving, working on projects that directly impact millions of customers worldwide. The role offers the chance to influence the roadmap of Amazon's automotive initiatives while working with state-of-the-art technology in the automotive sector.

Working at Amazon means joining a company that's constantly pushing boundaries in technology and customer experience. You'll have the opportunity to work on complex systems, implement innovative solutions, and be part of a team that's shaping the future of in-car technology. The role combines the stability of a tech giant with the excitement of working on cutting-edge automotive solutions.

Last updated 16 days ago

Responsibilities For Support Engineer - ASV, Amazon Smart Vehicles

  • Provide first level support for handling Jiras, tickets, operational issues from production services
  • Provide engineering support including extensive troubleshooting and debugging
  • Work on maintenance driven coding projects, primarily in Python
  • Develop tools and automate manual operational tasks
  • Build monitoring metrics dashboard and report system health
  • Work with remote teams for handling support issues
  • Propose improvements to existing processes
  • Design and own solutions to simplify internal team processes

Requirements For Support Engineer - ASV, Amazon Smart Vehicles

Python
Linux
  • 4+ years of software development or technical support experience
  • Experience scripting in modern programming languages
  • Experience troubleshooting and debugging technical systems
  • Experience in agile/scrum or related collaborative workflow
  • Experience troubleshooting and documenting findings

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