Support Engineer, AVM, AWS Security

Amazon is seeking a Support Engineer to join the AVM (AWS Vulnerability Management) organization. Our organization is accountable for the end-to-end software vulnerability lifecycle across all aspects of AWS. We are responsible for building the platform that monitors intelligence, detects vulnerabilities, drives remediation response, and drives innovation to meet the scale and demand of all AWS customers.

As a vulnerability management support engineer, you will:

• Work with AWS internal services through various contact channels (telephone, email, web/live chat)
• Apply advanced troubleshooting techniques to provide solutions for service teams on vulnerability remediation
• Improve and automate existing services
• Provide escalation and mentoring for junior team members
• Engage with systems at the cutting edge of technology
• Work directly with AWS service teams, partner security teams, and administrative teams
• Drive process improvements and work with service owners to mitigate risk and support complex technical challenges

The ideal candidate will have:

• Strong technical background in systems administration
• Passion for learning and embracing rapid innovations in technology
• Customer-obsessed mindset, always looking to understand and resolve customer pain points
• Excellent communication skills and ability to collaborate with others
• Love for working directly with software developers and system administrators

This role offers opportunities to:

• Work on a wide variety of platforms and technologies including cloud services, IoT, identity and access management, mobile devices, virtualization, and custom hardware
• Drive large scale, long-term programs across all of AWS
• Accelerate your career with experiences in cloud, devices, retail, entertainment, healthcare, operations, and physical stores
• Participate in ongoing DEI events and learning experiences
• Access knowledge-sharing, training, and career-advancing resources
• Enjoy work-life harmony with flexible work hours and arrangements

Join Amazon Security and be part of creating and maintaining a high bar for security across all of Amazon's products and services.